Usage Agreement and Privacy policy

General Items

• The first item: The use agreement is a binding contract between the customer and the Egyptian Company for information technology and communication , and it applies to all customers and users, and both parties must abide by it.
• The second item :. Dealing with the Egyptian Company for information technology and communication through the customer
  service center only.
• The third item: The Egyptian Company for information technology and communication undertakes to maintain the confidentiality
  of customer information as an essential part of the organization’s system and policy.
• Fourth item :. In the event that the customer wishes to waive the service to another person, he must submit an application
  through the customer service center and attach a handwritten copy, along with a copy of the national identity of both parties.
• Fifth item: It is strictly forbidden to deal in an inappropriate manner with technical support or sales, otherwise this will
  expose you to permanently stopping the service if you are a previous customer with us.
• Sixth item: The national identity is the basic document to prove the ownership of the membership to which the service is
  added, and accordingly, it is required in the event of any loss, claim or request for an amendment to the membership account.
• Seventh item: In the event that the Egyptian Company for information technology and communication receives a complaint
  against any information, whether it is related to hosting departments, domains or technical support, and the complaint examines what is worthy
  of investigation and investigation, the service is suspended, and the party to the dispute is notified, until the issue of the claim is
  resolved.
• Eighth item: Any transaction related to the sale or purchase of any technical or commercial service provided by the Egyptian
  Company for information technology and communication shall not be approved if it is not through the electronic system or one of the branches
  of the Egyptian Company for information technology and communication.
• The ninth item: All customers receive an electronic invoice showing their financial dues, and the system sets a specific
  period. In the event of non-payment during this period, the system automatically closes the services and then deletes them if payment is not
  made. The customer is not entitled to request backup copies or information about the service.
• The tenth item: In the event that the client is unable to meet the financial obligations, the matter is raised to the
  management to request an exception and obtain a grace period for payment. We study the request and give the response to the client, whether by
  accepting or rejecting the request as deemed by the Egyptian Company for information technology and communication.
  The eleventh item: Once the customer submits a request for the requested service, he becomes bound by this agreement in case he has read or
  not read it, and he has no right in any way to request a refund of the paid money.
• Twelfth item: It is strictly forbidden to upload files that violate Islamic law (Ahl al-Sunnah wal-Jama`ah).
• Thirteenth item: The Egyptian Company for information technology and communication does not bear the damages resulting from
  natural disasters such as hurricanes, disconnection of communication cables, fire or everything like that.
• Fourteenth item: The previous clauses are the general clauses for all services, from which sub-clauses are derived for each
  service, and the customer is bound by the agreement for the requested service.
• Fifteenth item: The management of the Egyptian Company for information technology and communication has the right to amend or
  add an item according to market developments.

Web Hosting Terms

• The first item: It is strictly forbidden to use flooding, spam e-mails, upload shilling and hacked files, or use the space as
  fake pages for commercial entities.
• The second item :. The Egyptian Company for information technology and communication has the right to delete any file or
  program that causes security damage to the server or other sites without referring to the customer.
• The third item: The Egyptian Company for information technology and communication uses the cloud system and is responsible
  for the site’s failure to exceed the percentage allocated to it to ensure that it does not affect the rest of the customers in terms of
  consumption by no more than 10% of server resources.
• fourth item :. Technical support is limited to solving problems that may be caused by the server, such as opening certain
  functions if the Egyptian information technology and communication Company believes that these functions will not affect the protection of the
  server.
• Fifth item: Technical support does not mean technical support for the host’s site, as the host is directly responsible for
  supporting and maintaining its sites and filling their gaps and everything related to them.
• Sixth item: In the event that the host requests a service outside the scope of technical support for hosting, he must request
  it through paid tickets, which are usually at nominal prices for customers.
• Seventh item: The Egyptian Company for information technology and communication has the right to stop its hosted sites at any
  time to maintain or renew servers. This ensures the best customer service on a permanent basis.
• Eighth item: The Egyptian Company for information technology and communication is not responsible for malfunctions that have
  to do with a third party such as the customer’s Internet service providers, the customer’s device used or the like.
• The ninth item: Anyone who wants to transfer his site to the Egyptian Company for information technology and communication,
  he must bring a backup copy on an external link, or put the information of his previous hosting correctly while making sure that he can take a
  backup copy of it.
• The tenth item: Any attempt to infiltrate the servers of the Egyptian Company for information technology and communication
  and infiltrate customer sites through your site may lead to the permanent deletion of your site from the server (server), and in the event of
  harmful files on the site (Sheilat) they are deleted from the site and alert the customer. And if malicious files are discovered again on the
  site, the site will be permanently deleted from the server.
• The eleventh item: The servers of the Egyptian Company for information technology and communication automatically take a
  backup copy (daily – weekly – monthly). This backup is for the company and can be retrieved to the customer for an amount of 15 dollars
  annually, except for sites that use an area of ​​more than 15 GB, and their backup is the responsibility of the customer.
• Twelfth item: Web hosting is not suitable for hosting download centers, as it needs its own servers.
• Thirteenth item: . In the event that the customer requests a backup copy, he must open a ticket in the technical support
  section of the hosting.

Terms of hosting the reseller

• The first item: The customer cannot direct or authorize his customers to deal in his name with the Egyptian Company
  for information technology and communication, and it is required that the transaction be through his person only.
• The second item :. It is strictly forbidden to use flooding, spam e-mails, upload shilling and hacked files, or use
  the space as fake pages for commercial entities.
• The third item: The Egyptian Company for information technology and communication has the right to delete any file or
  program that causes security damage to the server or other sites without referring to the customer.
• Fourth item :. The Egyptian Company for information technology and communication uses the cloud system and is
  responsible for the site’s failure to exceed the percentage allocated to it to ensure that it does not affect the rest of the
  customers in terms of consumption by no more than 10% of server resources.
• Fifth item: The Egyptian Company for information technology and communication has the right to stop any website
  whose consumption of server resources exceeds 10%, and the client is obligated to fix this defect to restart this website.
• Sixth item: Technical support for the reseller is limited to solving problems that are caused by the server, such as
  opening certain functions if the Egyptian information technology and communication Company believes that these functions will not
  affect the protection of the server and also includes the transfer of customer sites.
• Seventh item: Technical support does not mean technical support for the host’s site, as the host is directly
  responsible for supporting and maintaining its sites and filling their gaps and everything related to them.
• Eighth item: In the event that the host requests a service outside the scope of technical support for the reseller,
  he must request it through paid tickets, which are usually at nominal prices for customers.
• The ninth item: The Egyptian Company for information technology and communication has the right to stop its hosted
  sites at any time to maintain or renew servers. This ensures the best customer service on a permanent basis.
• Tenth item: Any attempt to infiltrate the servers of the Egyptian Company for information technology and communication and infiltrate customer sites through your site may lead to the permanent deletion of your site from the server (server),
  and if there are harmful files on the site (shell) they are deleted from the site and alert the customer. And if malicious files are
  discovered again on the site, the site will be permanently deleted from the server.
• The eleventh item: The servers of the Egyptian Company for information technology and communication take a backup
  copy automatically (daily – weekly – monthly), except for sites that use an area of ​​more than 15 GB, and their backup is the
  responsibility of the customer.
• Twelfth item: Hosting resellers is not suitable for hosting download centers, as it needs its own servers.
• Thirteenth item: If the customer requests a backup copy, he must open a ticket at the reseller’s technical support
  department.
• Fourteenth item: If the customer requests to stop the service before the end of his subscription, or the
  administration stops his service for violating the usage agreement and the terms of the agreement, he has no right to demand the rest
  of the subscription amount.

Terms of hosting shared servers

• The first item: The customer cannot direct or authorize his customers to deal in his name with the Egyptian Company
  for information technology and communication.
• The second item: The customer is responsible for the plan that he requests, and if his needs are not sufficient, then
  the responsibility falls on the customer, and he can upgrade at any time with paying the difference between the two plans only.
• The third item: We are not responsible for the errors resulting from the client’s tampering with the server. If the
  server is managed, we stop managing it as soon as we learn that there is a second party working on the server management.
• Fourth item :. The renewal amount must be paid at least one day in advance.
• Fifth item: It is prohibited to install DJ chat and Java chat programs of all kinds on shared servers, as they cause
  high resource consumption.
• Sixth item: The customer is not entitled to consume processors by more than 25%, and if this percentage is exceeded,
  we have the right to suspend the server temporarily.
• Seventh item: In the event that the customer needs an exceptional request for his inability to pay on the specified
  date, a request must be submitted to the administration, provided that it is approved so that the server does not stop.
• Eighth item: In the event that the customer wishes to cancel the server, the request must be submitted 3 days before
  the renewal date.

Terms of hosting full servers

• The first item: The client’s receipt of the server is an acknowledgment of his full responsibility for his server and
  what goes on inside it, as well as the sites and materials it contains.
• The second item :. The customer is responsible for the plan that he requests, and if his needs are not sufficient,
  the responsibility falls on the customer, and he can upgrade in the following month if the subscription is monthly.
• Third item: We are not responsible for the errors resulting from the client’s tampering with the server. If the
  server is managed, we stop managing it as soon as we learn that there is a second party working on managing the server.
• Fourth item :. Technical support for clients of full servers is limited to the work of the server and solving its
  main problems only.
• Fifth item: The renewal amount must be paid 3 days in advance.
• Sixth item: In the event that the customer needs an exceptional request for his inability to pay on the specified
  date, a request must be submitted to the administration, provided that it is approved so that the server does not stop.
• Seventh item: All our servers work in the European and Egyptian sectors to ensure faster browsing and better
  communication in the Middle East. We do not deal with the American sector or any other sector without a prior request from the client.
• Eighth item: In the event that the customer wishes to cancel the server, the request must be submitted 5 days before
  the renewal date.
• The ninth item: The Egyptian Company for information technology and communication is obligated to send notices not
  less than one week before the date of service renewal.

Technical support items

• The first item: Dealing with the Egyptian Company for information technology and communication through the customer
  service center only. We have no relationship with any emails, even if they bear the name of the Egyptian Company for information technology and communication .
• The second item: In the event that the customer wishes to waive the service to another person, he must submit an
  application through the customer service center and attach a handwritten copy, along with a copy of the national identity of both
  parties.
• The third item: It is strictly forbidden to deal in an inappropriate manner with technical support or sales,
  otherwise this will expose you to permanently stopping the service if you are a previous customer with us.
• Fourth item :. The national identity is the basic document to prove the ownership of the membership to which the
  service is added, and accordingly, it is required in the event of any loss, claim or request for an amendment to the membership
  account.
• Fifth item: In the event that the customer opens a ticket for technical support, the customer is obligated not to add
  any responses that are not necessary as long as 24 hours have not passed since the last response to technical support.
• Sixth item: The customer is obligated to put his complete data when opening a ticket for technical support in the
  fields designated for it to facilitate the completion of the work as soon as possible.
• Seventh item: Technical support has the right to close any ticket as long as the data is not attached to the
  designated fields when opening the ticket.
• Eighth item: The customer is obligated that his data in the customer service are correct and that he is constantly
  aware of the mail registered with us, where all notifications of all kinds reach him to this mail.